Top Problematic Guests That You Will Encounter Running a Vacation Rental

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One of the things that you will have to understand is that starting your vacation rental can be difficult. One of the most difficult things that you will have to deal with is your guests. When you run a vacation rental, you will have to accommodate different types of people. In some instances, you will have to deal with those who have bad habits. You will also have to make sure that you still make them happy. If you are running a vacation rental, you will have to be aware of these people. This way, you know exactly what to do.

Those who ask a lot of questions

One of the most difficult guests you will ever accommodate are people who keep on asking a lot of questions. In order to stay sane whenever handling this type of guest, you would want to make sure that you are going to have an FAQ in your property. Also, you should be having a guide especially if it involves using a washing machine and other usual things found in your home.

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But if they still keep asking questions, you have no other choice but to make sure that you answer them. You can’t afford to ignore paying customers or those who are inquiring about the property you are offering. If you don’t have the time to reply to all of their inquiries, then you would want to hire a vacation rental management company to do this job.

Those who trash the property

A lot of people tend to get careless when they stay in another person’s property. Now, there are a number of ways on how to solve this problem. First, you should be very picky when it comes to choosing the guests who stay at your home. You want to read the reviews by other people on Airbnb or on other platforms. Next, you also want to make sure that you get their information. Have a copy of their passport or their ID. This way, you know how to contact in case something goes wrong.

Also, you want to install CCTV on common areas of the property and let it be known to them. This way, you can easily see what is happening inside your property. You can let them know that you have any evidence to use in case they start trashing the property. You also want to check up on them in case you see something wrong in your property.

Guests who live a bad review

Now, there are picky customers. In the vacation rental industry, this is quite common. What you can do is to make sure that you will please your customers always. You want to make sure that you are a step ahead of your picky guests. This way, they are always happy with your services. You also want to make sure that the property is clean. This is the bare minimum of what a vacation rental should look like. Also, you need to set the expectations from the get-go. You should never advertise something that you can’t fulfill.